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What we cover on the phone

The call is short and useful. Where is the water, is it still coming, what has it touched? A backed up floor drain in a finished Sterling Heights basement calls for different gear than a supply line spraying inside a wall, and knowing which one you have changes what loads onto the truck. We also tell you what NOT to touch before we arrive.

Three photos beat a long description, snap the worst of it and text or send them through the form. If sewage is involved, keep everyone out of the room entirely. If it is clean water, moving lamps and electronics up and out is fine. Leave the soaked carpet where it lies. Pulling it wrong tears it and spreads the water further.

Here is what the equipment phase actually involves, since it surprises people: air movers and dehumidifiers run around the clock for several days, they are loud, and the electric meter notices. All normal, all temporary, all cheaper than the mold that grows in walls dried by hope. We position the machines by meter readings, check daily, and pull them the day the numbers hit dry standard. Sterling Heights customers get the readings explained in normal words, what was wet, what is dry now, what we are still watching. The noise ends, the house is provably dry, and the paperwork proves it to your insurer too.